AviChat: Union AI

We're here to help

Support, technical, billing, and urgent contacts — and what to include so we can resolve it on the first reply.

01 Contact Support

Our support team is available to assist you with any questions or issues you may have.

Email: support@avichat.ca
Response time: Within 24–48 business hours
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

02 Frequently Asked Questions

Coming soon

We're building a comprehensive FAQ section to help you find quick answers. In the meantime, the questions we're asked most are answered on the home page.

03 Technical Support

For technical issues, please include the following information in your support request:

Your organization name and account details
Device type and operating system
Description of the issue
Steps to reproduce the problem
Any error messages received

04 Billing Support

For billing-related inquiries:

Email: billing@avichat.ca
Include: Organization name, invoice number, and billing contact information

05 Emergency Support

For urgent issues affecting service availability for your entire organization, please mark your email as “URGENT” in the subject line.

Email support with an URGENT subject →

06 Documentation