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Aviation contracts are their own language. AviChat speaks it.

Duty and rest limits, reserve, pairings, per diem. Crews ask in plain language, from a layover or the crew room, and get the answer from your agreement with the article cited. Any hour, any time zone.

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Trusted by North America's largest aviation unions. Aviation is where AviChat started.

Questions flight crews actually ask

On a layover, between legs, or at 3 a.m. in a time zone nobody’s sure of. Every answer points to the clause it came from.

  • “Scheduling called me out on reserve. How much notice am I owed?”

    Two hours before report, counted from when crew scheduling reaches you.

    Art. 12.08 · Reserve Call-Out Notice

  • “What’s my minimum rest on a layover after a 13-hour duty day?”

    12 hours behind the door. Hotel transit time doesn’t count against it.

    Art. 25.06 · Rest Away From Base

  • “Does my duty day limit change when I cross four time zones?”

    Yes, the limit drops to 12 hours on pairings crossing four or more zones.

    Art. 24.03 · Trans-Meridian Duty

  • “What per diem am I owed on an international overnight?”

    The international rate, paid per hour away from base, from report to release, including deadhead legs.

    Art. 30.02 · Per Diem Allowances

  • “Does deadheading count toward my duty day?”

    Yes. Deadhead legs count as duty time for your duty-day limit, and they’re paid as if flown.

    Art. 24.05 · Deadhead

  • “Can I trade a trip with a reserve flight attendant?”

    Your agreement doesn’t settle this one. AviChat won’t guess. Your rep can tell you how the local handles trip trades with reserves.

    Referred to your rep

Sample questions and answers, for illustration. Your setup answers only from your own agreement.

Where these rules came from: Fired at 32: How Flight Attendants Built a Union

For stewards: The Union Grievance Procedure, Explained Step by Step, including how airline grievances run under the Railway Labor Act in the US and the Canada Labour Code in Canada

Built for the way crews work

Aviation agreements are among the most complex contracts in any industry. Here is what that means in practice, and how AviChat handles it.

  • Questions don’t wait for office hours.

    Crews are on layovers, on reserve, and in other time zones. AviChat answers any hour, from your agreement, with the article cited.

  • The rules live in more than one place.

    Duty limits, reserve rules and scheduling letters of agreement rarely sit in one article. AviChat is built on all of it, side letters included.

  • The words are specific.

    Deadhead, blocking time, pairings, acclimatized time. AviChat is set up in your agreement’s own terms, so crews ask the way they talk on the line.

  • Grey areas get your officers’ call.

    Where a rule could be read two ways, your officers decide what AviChat says, and when it sends a crew member to a rep.

See what crews are asking about

Leadership sees topics, never names. Use it to plan crew bulletins and education, and to go into bargaining knowing which rules members struggle with most.

Built by our engineering team around your agreement, approved by your officers, and live in three to four weeks. See how it works →

The part your counsel will ask about

Crew questions about rest, reserve and pairings stay with the union. The airline never sees them, in any form.

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Live with one of Canada’s largest pilot groups.

  • Nothing reaches the airline

    The airline has no access, no visibility and no relationship with AviChat. It receives no reports, logs or usage data, so a crew member checking a reassignment leaves no trail for crew scheduling or management.

  • In your country, wherever the crew is

    Your agreement is stored, and every answer is generated, on servers in your union’s country, whether the question comes from base, a layover or another time zone. It never trains outside systems.

  • Topics for leadership, never names

    Leadership sees which rules crews ask about, such as reserve or duty limits, never who asked. Member identity is encrypted and kept apart, in a restricted record used only for legal verification.

  • Backed by $5 million in coverage

    Technology errors and omissions and cyber liability coverage, with the union named as an additional insured. Every answer carries its citation and a disclaimer.

Put your collective agreement in every member’s pocket.

Set up my walkthrough

Fifteen minutes with our team. Bring the messiest article in your agreement, and anyone you like. If your agreement isn’t a fit, we’ll say so.

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