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Healthcare contracts are their own language. AviChat speaks it.

Mandated overtime, call-back pay, shift premiums, postings. Nurses and hospital staff ask in plain language, from the unit or the end of a twelve, and get the answer from your agreement with the article cited.

Set up my walkthrough See sample questions

Custom-built for each union, the same way we build for North America’s largest aviation unions.

Questions nurses and hospital staff actually ask

At the nursing station, on a break, or on the drive home. Every answer points to the clause it came from.

  • “My charge nurse wants me to stay past my twelve. Can they mandate me?”

    Only after all voluntary options are exhausted, and mandated hours pay at 2× from the first minute.

    Art. 14.02 · Overtime Assignment

  • “I was called back in at 2 a.m. and done in forty minutes. What am I paid?”

    A minimum of three hours at time and a half, even when the work takes less time than that.

    Art. 15.04 · Call-Back Pay

  • “What’s the weekend premium on a Saturday night shift?”

    Both premiums stack: the weekend premium plus the night shift differential, on every hour worked.

    Art. 16.04 · Shift and Weekend Premiums

  • “Does seniority decide who gets the posted day position?”

    Yes: among qualified applicants, the senior candidate gets the posting. Qualifications are as written in the posting, not added after.

    Art. 21.05 · Job Postings

  • “How much notice do I get before my posted schedule changes?”

    14 days, unless you agree to the change. Without that notice, the hours you lose to the change are paid at the premium rate.

    Art. 13.03 · Schedule Posting

  • “Can they float me to a unit I’m not oriented to?”

    Your agreement doesn’t settle this one. AviChat won’t guess. Your steward can tell you how the local handles floating and orientation.

    Referred to your steward

Sample questions and answers, for illustration. Your setup answers only from your own agreement.

For stewards: Will AI Replace Union Reps? What Stewards Should Actually Watch For

For members: The Union Grievance Procedure, Explained Step by Step

Built for the way care works

Healthcare runs around the clock, and the questions that matter most have pay and rest on the line. Here is how AviChat fits.

  • Care runs 24/7. So do the questions.

    Night shift, weekends, the last hour of a twelve. Members get the answer at the med cart, not after the office opens.

  • The answer is needed in the moment.

    When a charge nurse asks for an answer now, members can check the actual rule first instead of the version they heard in the break room.

  • Central terms, local appendices, letters.

    Healthcare agreements often run central terms plus local appendices and letters of understanding. AviChat is built on all of it.

  • Grey areas get your officers’ call.

    Where language could be read two ways, your officers decide what AviChat says, and when it sends a member to a steward.

See what members are asking about

Leadership sees topics, never names. Spot the issues that keep coming up on the units, plan member education, and take real data into bargaining on staffing and overtime.

Built by our engineering team around your agreement, approved by your officers, and live in three to four weeks. See how it works →

What your counsel will want to know

Questions about mandated overtime, staffing and postings are the ones members won’t ask if management might see. With AviChat, management never does.

Download the security overview (PDF) Read the full security page →

  • The hospital is never involved

    The hospital or health authority has no access, no visibility and no relationship with AviChat. It isn’t part of setup, billing or operation, and it receives no reports, logs or usage data.

  • Staffing concerns, without names

    Leadership sees patterns, such as mandation questions clustering on night shifts, never who asked. It’s data for the next labor-management meeting that no individual member has to put their name to.

  • Stored and answered in your country

    On servers in your union’s country, owned by the union and never used to train outside systems. If you leave, you get your data back and our copies are deleted.

  • Every answer cited and insured

    Answers name the article and section and carry a disclaimer, backed by $5 million in technology errors and omissions and cyber coverage, with the union as an additional insured.

Put your collective agreement in every member’s pocket.

Set up my walkthrough

Fifteen minutes with our team. Bring the messiest article in your agreement, and anyone you like. If your agreement isn’t a fit, we’ll say so.

Not the decision-maker? Get the kit to take to your local →